TL;DR

Premier Success Manager: Managing high-touch engagement and customer success for strategic customers with an accent on account management, technical support coordination, and customer lifecycle management. Focus on building trusted relationships, project management, and ensuring customer satisfaction across DACH and Italy regions.

Location: Remote, based in Italy

Company

%hirify_global% is a global leader in cloud-driven networking solutions, trusted by over 50,000 customers worldwide, leveraging AI, machine learning, and automation to accelerate digital transformation.

What you will do

Serve as primary account contact for customer success within Extreme Premier Support.
Coordinate post-sales account activities with sales, technical support, and engineering teams.
Proactively engage customers for product enhancements and provide quarterly reviews.
Manage critical or high-visibility engagements including on-site or remote presence.
Support sales team with pre-sales activities and professional services engagements.
Mentor peers and maintain customer operation procedures documentation.

Requirements

Must have strong German and Italian language skills to support customers in DACH and Italy.
Bachelor's degree or equivalent experience in Computer Science, Electrical Engineering, Telecommunications, or related field.
Minimum 5 years experience in telecommunications or related technical field and customer support.
Excellent project management, communication, and customer relation skills.
Ability to manage critical situations and build trusted customer relationships.
Comfortable working with mid to senior level customer management and cross-cultural teams.

Nice to have

Project management training or related experience.
Knowledge of IP technologies, network troubleshooting, and software defined networking.

Culture & Benefits

Inclusive and diverse workplace valuing teamwork, transparency, candor, curiosity, ownership, and inclusion.
Remote work flexibility with occasional travel for customer engagements.
Commitment to professional growth and knowledge sharing.