Trainee Support Agent

TL;DR

Trainee Support Agent: Handling customer support inquiries through calls, chats, and emails with an accent on improving service quality and user retention. Focus on achieving KPIs, developing templates, and maintaining a low refund rate.

Location: Remote

Company

Venture builder creating international product IT companies.

What you will do

• Process incoming customer support requests via calls, chats, and email.
• Work on user retention and manage refunds as needed.
• Achieve KPIs and other performance metrics set for the team.
• Participate in developing templates and suggesting process improvements.
• Maintain refund rates at acceptable levels.
• Conduct meetings with team lead and team members.

Requirements

• 1+ year of experience in customer service for English-speaking markets.
• English proficiency level B2 or higher.
• Comfortable remote work conditions (stable internet, quiet environment, and a working computer).
• Customer-oriented, open, and willing to help and solve customer problems.
• High level of stress resistance.