Customer Support Agent (IT)

TL;DR

Customer Support Agent (IT): Providing email support to English-speaking clients regarding website issues with an accent on customer satisfaction and problem resolution. Focus on developing professional skills through training and handling complex client requests.

Location: Remote

Company

hirify.global is a venture builder focused on creating international product IT companies.

What you will do

• Communicate with English-speaking clients about website services.
• Handle complex requests and escalate them to relevant departments.
• Participate in training sessions to enhance professional skills.

Requirements

• English level: B1 or higher.
• Willingness to work night shifts (~6 per month).
• Experience in customer service via phone, email, or chat.
• Proactive and organized approach to problem-solving.
• Desire to learn and grow in the IT field.