Technical Support Engineer Tier II (Software)

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

India

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Technical Support Engineer Tier II (Software): Providing second-line support to customers, partners, and consultants while collaborating with a global team to resolve software issues. Focus on troubleshooting, problem resolution, and enhancing customer self-help resources.

Company

hirify.global is a global team focused on building products that simplify operations in Legal, Risk, Compliance, and HR functions.

What you will do

Assist customers, consultants, and partners through various support channels.
Troubleshoot and resolve software issues.
Triage and manage reported problems.
Update ticket tracking systems with current support statuses.
Create Knowledge-base articles for self-help tools.

Requirements

2+ years of experience in enterprise software support or similar roles.
Experience writing SQL queries.
Experience with Java/J2EE applications.
Familiarity with Application Servers like Tomcat or Weblogic.
Bachelor or Master of Science in Computer Science/Engineering or relevant experience.

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