TL;DR

Technical Success Manager (CPaaS): Supporting high-value enterprise customers in LATAM with an accent on onboarding, adoption, and growth of large-scale projects. Focus on building and optimizing WhatsApp chatbot solutions and managing diverse stakeholders.

Location: Remote (Mexico City or Culiacán)

Company

%hirify_global% is a leading Communications Platform as a Service (CPaaS) provider, specializing in mobile messaging services and solutions.

What you will do

Act as the dedicated Technical Success Manager for strategic enterprise accounts in LATAM.
Lead the onboarding, rollout, and adoption of large-scale projects in the region.
Support customers in building, deploying, and optimizing WhatsApp chatbot solutions.
Serve as the trusted local point of contact for customers.
Monitor and track customer health, providing regular updates.
Identify growth opportunities by building trusted, long-term customer relationships.

Requirements

Solid background in customer success, customer care, or account management.
Proven experience with chatbot platforms and conversational technologies.
Strong stakeholder management and relationship-building skills.
Native Spanish speaker and fluent in English.
Excellent organizational skills to manage multiple complex projects.