TL;DR

Associate IT Engineer (Cybersecurity): Provide end user support and IT infrastructure assistance including systems, networking, unified communications, and internal security. Focus on troubleshooting, hardware/software configuration, and customer service in a macOS and Windows environment.

Location: Onsite at Tampa, London, Salt Lake City, or Las Vegas offices

Company

%hirify_global% is a leading AI cybersecurity company delivering the GreyMatter platform to help enterprises detect and respond to cyber threats rapidly.

What you will do

Provide first-line support and troubleshooting for internal employees across multiple communication channels.
Install, configure, and repair computer hardware and software, primarily in macOS and Windows environments.
Maintain and troubleshoot Microsoft Teams conference rooms and audio/video deployments.
Manage device deployment for events and internal use securely.
Contribute to technical documentation and knowledge base development.
Identify and develop infrastructure projects to improve workflows and processes.

Requirements

Bachelor’s degree in IT or related field
1-3 years experience with Mac and/or Windows troubleshooting and configuration
Basic networking knowledge (TCP, UDP)
Experience with customer service and technical problem resolution
Comfortable with command line interfaces
Good communication skills and positive attitude

Nice to have

Experience managing Active Directory and Microsoft 365
Experience with remote device management in mixed OS environments
Success in fast-paced customer service environments
Clear written and verbal communication skills

Culture & Benefits

Generous paid time off and competitive compensation
Tuition and certification reimbursement
Employer supplemented medical, dental, and vision coverage
Technical and leadership training from day one
Mental and physical wellness benefits
Free lunch on Fridays