TL;DR

Technical Support Engineer (Fintech): Deliver technical support and architect scalable support processes for blockchain-based financial infrastructure. Focus on client onboarding, proactive issue resolution, and collaboration with engineering and product teams to enhance customer experience and support innovation.

Location: Remote (Finland, United Kingdom, United States)

Salary: $110,401–$129,883 USD

Company

%hirify_global% builds blockchain infrastructure to tokenize, custody, trade, and settle assets for leading financial institutions, aiming to modernize global finance.

What you will do

Design and evolve scalable support operations anticipating customer needs.
Collaborate with Solutions Engineers to deliver seamless onboarding for enterprise clients.
Proactively monitor platform activity and resolve issues before client impact.
Build strategic partnerships with institutional clients as a technical expert and advocate.
Document best practices and lead post-incident reviews to improve support processes.
Stay informed on fintech, cloud, blockchain, and SaaS trends to drive innovation.

Requirements

Must work Pacific Time hours.
2-3+ years experience in technical support or customer-facing engineering roles.
Comfortable in startup environments with autonomy and innovation.
Strong collaboration skills with senior stakeholders and clients.
Deep troubleshooting, documentation, and incident management skills.
Familiarity with cloud platforms, APIs, and fintech compliance.

Nice to have

Experience with blockchain, crypto, or digital asset platforms.

Culture & Benefits

Competitive compensation including equity and performance bonuses.
Remote work options across multiple countries.
Opportunity to shape support processes in a high-growth fintech startup.