Majors Customer Success Manager

TL;DR

Majors Customer Success Manager: Managing strategic customer relationships and ensuring successful implementation of cloud contact center solutions with an accent on account management, technical knowledge of contact center technologies, and cross-functional collaboration. Focus on building strong customer partnerships, driving business plans, and coordinating with sales and support teams.

Location: Remote within the United States with hybrid option for candidates within 50 miles of San Ramon, CA

Salary: $129,010 - $199,990 USD

Company

hirify.global is a leading provider of cloud contact center software focused on innovation and customer experience.

What you will do

• Partner with internal teams to ensure timely and successful implementation for strategic customers
• Develop and execute business plans to drive adoption of hirify.global solutions
• Represent customer voice across Sales, Professional Services, Support, and Product teams
• Conduct regular business reviews and maintain accurate records in Salesforce
• Build and maintain strong customer relationships and identify growth opportunities
• Travel domestically and internationally up to 50% of the time

Requirements

• Must have at least 8 years of account management experience in technology
• Strong technical knowledge of contact center technologies including dialers, ACDs, IVRs, CRMs, WFM, and QA systems
• Excellent communication, negotiation, and presentation skills with ability to engage at executive and C-level
• Ability to manage multiple complex projects with attention to detail
• Self-directed and motivated with ability to travel up to 50%
• Work location: Remote within US or hybrid if within 50 miles of San Ramon, CA

Culture & Benefits

• Comprehensive health, dental, and vision coverage starting day one with significant employer contributions
• Short & Long-Term Disability, Basic Life Insurance, and 401k with employer matching
• Access to mental health support platform including therapy and coaching
• Generous employee stock purchase plan
• Paid time off, company holidays, paid volunteer hours, and 12 weeks paid parental leave