TL;DR

It Support Specialist (System Engineering): Maintaining and improving IT systems, tools, and workflows to support engineers, AI researchers, and business teams with an accent on troubleshooting, device and network management, and automation. Focus on providing frontline support, managing onboarding/offboarding, and optimizing collaboration and security tools in a hybrid environment.

Location: Hybrid in Mountain View, CA, United States

Salary: $90,000–$110,000 USD per year

Company

%hirify_global% is a leading AI-powered meeting transcription and collaboration platform that transforms meetings into actionable data.

What you will do

Provide frontline IT support across Windows and macOS environments.
Troubleshoot hardware, software, and network issues to minimize downtime.
Manage onboarding and offboarding including device setup and access provisioning.
Maintain and optimize systems like Google Workspace, Slack, and security tools.
Support enterprise conference AV systems for reliable meetings.
Collaborate on identity management and implement automation for provisioning and monitoring.

Requirements

Location: Hybrid role based in Mountain View, CA, United States
3+ years of IT support or systems administration experience in fast-paced tech environments.
Strong knowledge of networking, endpoint management, and system security.
Proficiency with Google Workspace administration and collaboration tools.
Experience troubleshooting hardware and software across multiple platforms.
Excellent communication and problem-solving skills with a customer-first mindset.
BS degree in IT, Computer Science, or equivalent experience.

Nice to have

Experience with scripting or automation tools like Python, Bash, or PowerShell.
Familiarity with identity management systems such as Okta or Azure AD.
Interest in AI tools, data workflows, or supporting AI-driven product teams.

Culture & Benefits

Work in a fast-paced, forward-thinking environment where IT meets AI.
Exposure to automation and AI-enabled tools shaping the future of work.
Commitment to diversity, inclusion, and accessibility.
Reasonable accommodations for candidates with disabilities during hiring.