TL;DR

Customer Success Manager (Cybersecurity): Driving customer adoption, retention, and growth by ensuring customers maximize the value of cybersecurity solutions with an accent on strategic customer outcomes, proactive engagement, and cross-functional collaboration. Focus on managing customer journeys, mitigating churn risks, and aligning product value with business objectives.

Location: United States

Salary: $75,000 - $105,000 USD

Company

%hirify_global% is a cybersecurity company focused on breaking the attack chain and delivering secure solutions.

What you will do

Maintain strong cybersecurity knowledge and provide expert guidance on product capabilities.
Manage the customer journey from onboarding to renewal to drive satisfaction and retention.
Leverage customer data to identify opportunities and risks, developing tailored action plans.
Build and maintain relationships with stakeholders across customer organizations.
Collaborate cross-functionally with sales, product, and services teams to align solutions with customer needs.
Lead special projects and mentor junior team members to enhance customer success function.

Requirements

Location: United States
Typically 3-5 years in current role with 2+ years related experience.
Bachelor's degree or equivalent experience.
Excellent communication, interpersonal, organizational, and leadership skills.
Willingness to travel on-site up to 25% as required.
Ability to manage complex customer relationships and negotiate effectively.

Culture & Benefits

Comprehensive health, dental, and vision coverage from day one.
Immediate enrollment in 401(k), HSA, and FSA plans.
Flexible PTO policy and tuition reimbursement.
Option to enroll in ID Theft Protection Program.
Focus on personal and professional development with competitive salaries.