TL;DR

Support Analyst: Handling support calls and tickets, installing and updating applications, and investigating technical problems with an accent on customer communication and technical documentation. Focus on problem-solving, multitasking, and working autonomously in a technical support environment.

Location: Easley, South Carolina, United States

Company

%hirify_global% is a software company.

What you will do

Handle support calls or tickets and document all customer communication.
Install and update product line applications, integrated third-party applications, and operating system or database applications.
Investigate technical problems using sound professional judgment.
Collect detailed information to categorize requests and establish resolution methods.
Work autonomously and manage multiple tasks effectively.

Requirements

Location: Must be based in Easley, South Carolina, United States
At least 1 year of customer service experience in a technical environment or relevant experience.
Proven problem-solving abilities and strong verbal and written communication skills.
Experience in technical documentation.
Ability to multitask effectively and work well autonomously.