TL;DR

Starlink Enterprise Account Lead (Europe): Manage enterprise customer accounts and resellers across Europe, ensuring successful onboarding, contract fulfillment, and lifecycle management with an accent on navigating complex regulatory and logistical environments. Focus on building strong partner relationships, resolving operational issues, and supporting market-specific process improvements.

Location: Hawthorne, CA, United States

Salary: $90,000 - $125,000 per year

Company

%hirify_global% develops advanced space technologies with the goal of enabling human life on Mars and operates the Starlink satellite broadband service.

What you will do

Serve as primary contact for enterprise customers and resellers across Europe, managing account support from contract to onboarding and lifecycle.
Build relationships with partners to navigate European regulatory, invoicing, and logistical challenges.
Deliver proactive customer service by resolving shipment, invoicing, and service activation issues.
Manage internal communication and prioritize customer needs across stakeholders.
Monitor account health including product satisfaction, collections, and compliance.
Contribute to development of European market-specific playbooks and workflows.

Requirements

Must be based in or able to travel across Europe to customer sites and meetings.
Bachelor’s degree or equivalent experience with 1+ year in customer-facing, consulting, or project management roles.
Strong English communication skills; additional European languages a plus.
Ability to work extended hours and weekends as needed for time-sensitive operations.
Must meet ITAR requirements: U.S. citizen, permanent resident, refugee, asylee, or eligible for U.S. Department of State authorization.

Nice to have

Experience managing multiple projects and priorities in high-growth environments.
Experience supporting partners, distributors, or resellers under tight constraints.
Strong attention to detail and ability to communicate with technical and non-technical stakeholders.
Comfortable with internal systems and operational task execution.
Ability to manage ambiguity and propose pragmatic solutions.

Culture & Benefits

Comprehensive medical, vision, and dental coverage.
401(k) retirement plan and disability insurance.
Paid parental leave, vacation, holidays, and sick leave.
Employee stock purchase plan and potential long-term incentives.
Supportive of diversity and equal opportunity employment.