TL;DR

Technical Operations Engineer (Starlink Customer Success): Drive customer experience and product strategy for the Starlink satellite internet service with an accent on user metrics, cross-functional issue resolution, and process automation. Focus on managing feature launches, software automation projects, and improving broadband access reliability globally.

Location: Hawthorne, CA, United States

Salary: $95,000 - $130,000 per year

Company

%hirify_global% is a leading aerospace manufacturer and space transport services company focused on enabling human life on Mars and developing advanced space technologies.

What you will do

Drive core user metrics such as Net Promoter Score and Customer Satisfaction Score.
Collaborate cross-functionally to identify and resolve root causes of poor user experience.
Automate and improve processes to address structural and emerging issues.
Serve as product manager/project owner for feature launches and software automation.
Travel to customer sites and other %hirify_global% locations as needed.
Work extended hours and weekends when required.

Requirements

Must be a U.S. citizen, lawful permanent resident, refugee, or asylee due to ITAR regulations.
Bachelor’s degree in engineering.
2+ years experience in venture capital, management consulting, or operations/product management at a tech company.
Strong technical competence and data analysis skills using Python, SQL, or similar.
Ability to work extended hours and travel as needed.
Excellent communication skills and business acumen.

Nice to have

Experience with software development life-cycle and release processes.
Ability to dive deep into technical topics and ill-defined problem spaces.

Culture & Benefits

Comprehensive medical, vision, and dental coverage.
401(k) retirement plan and long-term incentives including stock options.
Paid parental leave, vacation, holidays, and sick leave.
Employee Stock Purchase Plan with discounted stock purchase.
Equal opportunity employer with commitment to diversity and inclusion.