TL;DR

Site Reliability Engineer (Hardware): Ensuring hardware reliability and performance in datacenter environments with an accent on firmware analysis, hardware failure diagnostics, and vendor management. Focus on diagnosing complex hardware issues, managing RMA processes, and evaluating next-generation hardware technologies.

Location: Memphis, TN, USA (onsite)

Company

%hirify_global% is a startup focused on creating AI systems to understand the universe and support humanity's pursuit of knowledge, emphasizing engineering excellence and a flat organizational structure.

What you will do

Analyze firmware and hardware specifications to ensure datacenter compatibility and reliability.
Diagnose and prove complex hardware failures, including ambiguous or intermittent issues.
Manage vendor relationships and RMA processes, including negotiations beyond standard protocols.
Collaborate with datacenter operations technicians to troubleshoot and optimize hardware systems.
Research and evaluate emerging hardware technologies to inform infrastructure roadmap.
Develop monitoring tools and document failure modes and hardware evaluations.

Requirements

Location: Must be onsite in Memphis, TN, USA
Bachelor's degree or equivalent experience in relevant engineering or computer science fields.
5+ years of experience in hardware reliability engineering in datacenter or high-performance computing environments.
Expertise in firmware analysis, hardware diagnostics, and RMA processes.
Proficiency in scripting languages such as Python and Bash for automation.
Strong problem-solving skills and ability to work collaboratively with cross-functional teams.

Nice to have

Experience in AI/ML infrastructure or supercomputing environments.
Knowledge of vendor ecosystems and supply chain management.
Certifications in hardware engineering or reliability.
Experience working in fast-paced startups or tech companies.