TL;DR

Lab Systems Training & Adoption Lead (Digital Lab Technologies): Supporting the rollout and hypercare of cutting-edge Digital Lab technologies with an accent on training delivery, end-user adoption, and change management. Focus on implementing training strategies, collaborating with stakeholders, and ensuring smooth post-launch experiences.

Location: On-site in Tucson, AZ or Pleasanton, CA

Rate: $75 - $85/hr

Company

%hirify_global% is an execution partner helping organizations drive digital transformation, modernization and scalable technology solutions.

What you will do

Lead implementation of training strategies, including eLearning modules and in-person/classroom sessions.
Collaborate with trainers, facilitators, subject matter experts (SMEs), and learning teams to ensure effective knowledge transfer.
Support user readiness and adoption across scientific and technical functions.
Drive hypercare phase activities including triaging tickets, managing communications, coordinating issue resolution, and handling escalations.
Gather and analyze end user feedback, support data, and usage metrics to inform feature improvements.

Requirements

Proven experience implementing training programs for end-users, including eLearning and in-person delivery.
Hands-on experience with hypercare or post-rollout support models.
Bachelor’s degree or higher in a scientific, engineering, or technical discipline.
PMP, SCRUM, SAFe Agile and/or Organizational Change Management (OCM) certification is preferred.
Ability to work on-site in either Tucson, AZ or Pleasanton, CA.