TL;DR

Senior It Support Engineer (System Engineering): Provide hands-on technical leadership and end-user support for hardware, software, and security systems primarily onsite at the Chicago office with an accent on Mac troubleshooting, helpdesk operations, and cross-functional collaboration. Focus on mentoring junior staff, managing support tickets, and driving best practices in IT support and operations.

Location: Onsite at Chicago, IL office, at least 4 days a week

Salary: $132,600 - $185,600 USD

Company

%hirify_global% is a large internet community platform hosting over 100,000 active communities and millions of daily users, focused on authentic conversations and shared interests.

What you will do

Provide technical support and troubleshooting for hardware, software, and AV systems, acting as senior escalation point.
Support end users onsite and remotely, including onboarding and provisioning hardware.
Manage support ticket queues, schedules, and documentation to ensure smooth helpdesk operations.
Collaborate cross-functionally with engineering, security, and vendor teams to resolve issues and maintain security standards.
Lead and mentor junior team members, participate in hiring and team goal setting.
Drive multiple concurrent IT operations projects and maintain asset inventory.

Requirements

Must be onsite in Chicago, IL at least 4 days per week
3+ years experience in IT support or operations with 2+ years mentoring junior staff.
Strong Mac hardware and software troubleshooting skills.
Experience with ticket management, Google Workspace, and AV conferencing support.
Excellent communication skills and customer service orientation.
Ability to participate in on-call rotation including after hours and weekends.

Nice to have

Experience supporting IT with minimal oversight.
Knowledge of Identity Providers/SAML (Okta, OneLogin, Sailpoint).
Startup environment experience.
Vendor relationship management.
Audio engineering principles.

Culture & Benefits

Comprehensive healthcare and income replacement programs.
401k match and family planning support.
Gender-affirming care and mental health benefits.
Flexible vacation, global days off, and paid parental leave.
Paid volunteer time off.