Technical Account Manager (Crypto)

TL;DR

Technical Account Manager (API, Blockchain): Supporting and integrating institutional trading clients onto hirify.global's exchange and API platform with an accent on API development support, troubleshooting live trading issues, and ensuring reliable order flow. Focus on managing complex technical integrations, advocating for product improvements, and developing scalable tactical and strategic solutions.

Location: Hybrid role, in-person participation is required for team and company-wide offsites multiple times annually. Candidates should be based in the United Kingdom or eligible to work there.

Salary: £78,840–£97,900 GBP

Company

hirify.global is a product company building the emerging onchain platform and global financial system, aiming to increase economic freedom in the world.

What you will do

• Establish well-defined technical and business processes for cloud and on-premise deployments for assigned accounts.
• Offer API development support and best practices guidance to clients during onboarding for all hirify.global API suite product lines.
• Coordinate go-to-market strategies for new product features and provide detailed reviews of operational performance.
• Own all technical and product initiatives for assigned accounts, working with Sales to ensure client retention and increase enterprise account penetration.
• Maintain relationships with 50+ clients to provide comprehensive Tier 1-3 coverage and serve as the point of contact for technical service escalations.
• Gather product requirements from customers and champion these within hirify.global Product and Engineering teams, while also providing product roadmap updates.

Requirements

• Bachelor’s Degree in Computer Science, Mathematics, or a related field.
• Expertise in the cryptocurrency and blockchain space, including familiarity with digital asset infrastructure.
• Extensive experience with enterprise software architecture, distributed systems, cloud infrastructure (potentially AWS), and real-time data processing.
• Hands-on experience working with standard trading API protocols including FIX, REST, Websockets, and JSON RPC.
• Essential experience includes integration with traditional financial or crypto exchanges, particularly utilising FIX protocol.
• Understanding of general market dynamics, participants, and experience with future and option markets.
• Proficiency in modern programming languages and familiarity with technologies used for building high-speed trading platforms.
• Exceptional interpersonal skills with the ability to engage C-level decision-makers on product and technology.

Culture & Benefits

• Intense work culture focused on building the future of the global financial system.
• Hybrid work model requiring in-person participation throughout the year for team and company-wide offsites.
• Private Medical, Dental, Vision/Eye Care, Life Assurance, and Disability/Income Protection benefits.
• Workplace Pension Scheme, Travel Medical Policy, and Employee Stock Purchase Plan (ESPP).
• Wellness Stipend, Mobile/Internet Reimbursement, and Learning and Development Allowance.
• Employee Assistance Program, Fertility Benefits, and a Generous Time off/Leave Policy.