TL;DR

AI Business Analyst (SaaS): Analyzing and optimizing %hirify_global%’s support ecosystem for AI readiness with an accent on improving efficiency, scalability, and customer satisfaction. Focus on leading AI readiness projects, building actionable insights, and collaborating across teams.

Location: Remote - Ireland

Company

%hirify_global% is a global community shaping the future of work through innovative solutions and a Virtual First model.

What you will do

Analyze content and tooling interactions to identify AI optimization opportunities.
Advise leadership with data-backed recommendations for platform strategy.
Lead AI readiness projects from analysis to implementation.
Build dashboards and reports to track AI performance.
Evaluate vendors and tools for strategic investment decisions.
Collaborate with platform owners to enhance knowledge architecture.

Requirements

8 years of experience in business analysis or platform strategy in a SaaS environment.
Ability to translate data insights into business strategy.
Deep understanding of content management systems and their structures.
Familiarity with AI systems in customer experience contexts.
Strong systems thinking and cross-functional relationship building.

Nice to have

Experience with AI-driven support ecosystems.
Knowledge of data modeling and statistical analysis methods.
Success in leading cross-functional initiatives for measurable improvements.

Culture & Benefits

Competitive medical, dental, and vision coverage.
Flexible PTO and paid holidays.
Income protection plans and business travel protection.
Parental benefits and mental health support.