TL;DR

Supervisor, Customer Success Team (Fintech): Leading a specialized team of customer-focused Concierge Agents to enhance high-value customer relationships with an accent on operational efficiency and customer experience metrics. Focus on managing escalations, streamlining processes, and advocating for customer needs across the organization.

Location: Hybrid (Orlando, San Francisco, Seattle, Dallas/Fort Worth)

Salary: $96,305—$113,300 USD

Company

%hirify_global% is a leading platform in the cryptocurrency and blockchain space, focused on increasing economic freedom globally.

What you will do

Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
Achieve SLAs, productivity, and quality metrics for your team.
Collaborate cross-functionally to improve workflows and processes.
Handle customer escalations and advocate for customer needs.
Identify opportunities to enhance customer experience with %hirify_global%.

Requirements

FINRA License series 7 and 63.
Minimum of 3 years of relevant experience in customer/account management.
Basic knowledge of blockchain and crypto.
Experience with Google Suite.
Fantastic communication skills.

Nice to have

FINRA License Series 3, 4, 65, or 66.
High level of proficiency in cryptocurrency and %hirify_global% products.

Culture & Benefits

Medical, dental, and vision plans with generous contributions.
401(k) plan with company match.
Wellness stipend and mobile/internet reimbursement.
Generous time off and leave policy.