TL;DR

Lead Trainer And Complaints SME (Fintech): Deliver comprehensive training and develop curriculum for complaints investigations and regulatory compliance in a global fintech environment with an accent on multi-regional program management and regulatory alignment. Focus on designing impactful training, coaching peers, and maintaining investigation proficiency in a fast-paced crypto regulatory landscape.

Location: Full-time, in-office presence required in Singapore

Salary: 106,100 SGD annually

Company

%hirify_global% is a leading global cryptocurrency platform focused on increasing economic freedom through blockchain technology and crypto finance.

What you will do

Deliver onboarding, cross-skilling, and Train-the-Trainer sessions for complaints analysts globally.
Develop and update training materials aligned with regulatory requirements and internal policies.
Collaborate with cross-functional teams to address training gaps and improve quality assurance.
Work live complaints cases to maintain investigation skills and provide coaching to peers.
Travel approximately 25% for onsite training and deliver virtual training across global time zones.
Manage L&D KPIs including CSAT and Nesting Pass Rate.

Requirements

Must be located in Singapore with full-time onsite availability.
Minimum 3 years program management experience focused on regulatory compliance in fintech, crypto, or financial services.
Proven experience delivering impactful training in a multi-regional environment.
Strong knowledge of complaints management, regulatory frameworks, and operational process translation.
Excellent communication, coaching, and stakeholder engagement skills.
Ability to adapt to fast-paced regulatory and technological changes.

Nice to have

Advanced degree in Business, Finance, or Customer Experience.
Familiarity with Google apps, JIRA, Salesforce Service Cloud.
Knowledge of %hirify_global% products, crypto ecosystem, Web3 regulations, and DeFi use cases.

Culture & Benefits

Comprehensive medical and dental insurance fully covered for employees and dependents.
Employee Stock Purchase Plan and wellness stipends.
Generous time off and leave policies.
Learning and development allowances and employee assistance programs.
Global travel medical policy and mobile/internet reimbursements.