TL;DR

Consumer L&D SME Trainer Lead Analyst (Crypto): Deliver comprehensive onboarding, cross-skilling, and train-the-trainer sessions to enhance quality and operational excellence in customer support with an accent on blockchain and web3 concepts. Focus on designing training strategies, leading continuous process improvements, and maintaining deep subject matter expertise through hands-on production involvement.

Location: Full-time, in-office presence required in Manila, Philippines

Salary: ₱1,807,700 PHP annually

Company

%hirify_global% is a leading cryptocurrency platform focused on increasing economic freedom worldwide through blockchain technology and crypto innovation.

What you will do

Deliver interactive training sessions for Premium & Priority support workstreams including onboarding and cross-skilling.
Lead Train-the-Trainer masterclasses and certify training facilitators to ensure high-quality knowledge transfer.
Collaborate with cross-functional teams to design and update training materials aligned with regulatory requirements.
Identify and implement continuous process improvements using data analysis and predictive modeling.
Engage in hands-on production roles to maintain expert-level knowledge and identify improvement areas.
Advocate for clear communication and alignment with internal and external partners to drive transformational results.

Requirements

Full-time, onsite work in Manila, Philippines
Minimum 5+ years in related production roles with training responsibilities.
Expert knowledge of customer experience and service best practices.
Strong analytical, problem-solving, and senior-level communication skills.
Intermediate to advanced understanding of blockchain, web3, staking, and cryptocurrency concepts.
High adaptability to fast-paced, evolving organizational demands.

Nice to have

Proficiency in cryptocurrency and %hirify_global% products.
Experience in tech, crypto, finance, or fintech sectors.
Certifications in process improvement methodologies like Lean Six Sigma or Agile.
Experience leading remote or virtual teams and training initiatives.
Ability to thrive in ambiguity and lead independent strategic initiatives.

Culture & Benefits

100% covered medical and dental insurance for employees and dependents.
Group personal accidental and term life insurance at 24x monthly salary.
Wellness, mobile/internet, and connections stipends.
Learning and development allowance and employee assistance program.
Global travel medical policy and fertility benefits.
Generous time off and leave policies.