TL;DR

Intermediate Customer Account Manager (Legaltech): Managing and maximizing customer health and adoption of %hirify_global%'s legal AI products with an accent on churn prevention, customer retention, and revenue growth. Focus on proactive outreach, product adoption training, and leveraging AI-powered solutions to enhance customer workflows.

Location: Burnaby or Toronto, Canada with hybrid work environment requiring in-office presence minimum twice per week.

Salary: CAD 76,500–103,500

Company

%hirify_global% is the global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

Drive key KPIs including churn prevention, adoption, expansion, and customer retention.
Proactively engage customers through outbound calls and usage data analysis.
Lead individual and group training sessions to increase product adoption.
Manage lifecycle opportunities and identify revenue growth possibilities.
Collaborate with Product teams by sharing customer feedback.
Lead customer-driven projects as appropriate.

Requirements

Location: Must be based in Burnaby or Toronto, Canada.
2+ years experience in Customer Success, Account Management, or related roles.
Sales experience and familiarity working with Sales organizations.
Interest in leveraging AI to improve customer success practices.
SaaS experience.
English proficiency at least B2 (implied by English job posting).

Nice to have

Experience in legal technology or legal background.
Salesforce experience.
Experience with generative AI tools.

Culture & Benefits

Competitive salary with top-tier health, dental, and vision insurance.
Hybrid work environment with flexible time off policy encouraging 20 days off per year.
$2000 annual counseling benefit.
RRSP matching and RESP contributions.
Recognition program for employee milestones.