TL;DR

Support Engineer (Networking/Security): Provide technical support and advanced troubleshooting for a global enterprise network and secure cloud platform. Focus on diagnosing complex network issues, customer advocacy, and collaboration with internal teams.

Company

%hirify_global% is a pioneer in converging enterprise networking and security into a centralized cloud service, leading the SASE market.

What you will do

Provide technical support to customers worldwide and manage issue resolution.
Research, diagnose, and troubleshoot network and security problems.
Act as a trusted advisor and customer advocate internally.
Collaborate with product management, engineering, sales, and finance teams.
Track customer status and identify concerns and growth opportunities.
Contribute to building and expanding Global Support Services.

Requirements

Fluent English, both written and spoken - a must
Strong knowledge of Networking, TCP/IP, Firewalls, proxy servers, VPNs, IPSEC, and security protocols.
CCNA certification or equivalent knowledge level.
Excellent troubleshooting skills and passion for solving complex technical problems.
Ability to work in a fast-paced, dynamic, and globally dispersed team environment.
Commitment to minimum 5 shifts per week including weekends