TL;DR

Senior Customer Success Manager (AI): Managing a portfolio of large enterprise accounts to illustrate the value of %hirify_global%’s software and services with an accent on customer engagement and product adoption. Focus on collaborating with stakeholders to translate business use cases into data science solutions.

Location: Remote (Germany)

Company

%hirify_global% is The Universal AI Platform™, empowering organizations to control their AI talent and processes.

What you will do

Serve a portfolio of assigned accounts, including leading organizations across various industries.
Understand client use cases and help users achieve their goals via %hirify_global%'s Product & Services.
Collaborate with Implementation Managers and Data Scientists for successful deployment.
Guide customers on leveraging %hirify_global% for data science projects.
Implement customer engagement strategies and conduct Executive Business Reviews.
Identify customer expansion opportunities and churn risks using Customer Health analytics.

Requirements

5-15 years of account management or customer success experience in enterprise software or data science.
Strong communication and presentation skills.
Knowledge of the data science project lifecycle.
Ability to engage with stakeholders at all levels.