TL;DR

Cx Service Managing Consultant (Product Management): Leading customer experience transformation projects focusing on CX strategy, customer service platform implementation, and stakeholder engagement. With an accent on leveraging CX technology and AI to optimize customer journeys and business growth. Focus on designing and delivering CRM and CX strategies, driving adoption of CX tools, and managing client relationships.

Location: Hybrid with office bases in London, Manchester, or Glasgow, UK. Must be fully flexible for assignment locations including potential travel at short notice.

Company

%hirify_global% is part of Capgemini Invent, a global business and technology transformation partner focused on customer-centric sustainable growth through data and technology.

What you will do

Collaborate with clients to assess and improve CX strategies and Martech tool usage.
Lead or assist in business transformation via Customer Service platforms like Salesforce and Microsoft Dynamics.
Identify challenges and opportunities to enhance customer engagement and business outcomes.
Work closely with internal and external stakeholders to align solutions with business goals.
Serve as a key client contact ensuring smooth communication and delivery.

Requirements

Location: Must be based in the UK with flexibility for travel and assignments.
Experience in CX, Customer Service, or similar roles with CRM platform knowledge.
Strong strategic leadership and problem-solving skills.
Excellent interpersonal and stakeholder management abilities.
Proactive, flexible, and collaborative team player.
English language proficiency at least B2 level.

Nice to have

Experience with Adobe, Salesforce, or Microsoft platforms.

Culture & Benefits

Inclusive, flexible, and engaging work environment with hybrid working embedded.
Focus on employee wellbeing with mental health support and wellbeing apps.
Flexible benefits and variable remuneration based on performance.
Commitment to social impact and sustainability recognized globally.