TL;DR

Intermediate Customer Onboarding Specialist: Deliver onboarding and training sessions to legal professionals adopting %hirify_global%'s AI-powered legal software with an accent on customer success, technical expertise, and lifecycle management. Focus on troubleshooting, customer experience, and driving adoption to reduce churn.

Location: Hybrid with local presence expected in Vancouver, Calgary, Toronto, Dublin, or Sydney

Salary: 70,200–95,000 CAD

Company

%hirify_global% is the global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

Conduct strategy and training sessions to onboard customers successfully to %hirify_global%’s suite of products
Drive customers to achieve their first value and manage their lifecycle ownership window
Collaborate with Sales and Customer Enablement teams for smooth product adoption
Manage multiple client cases and mitigate churn risks proactively
Contribute to customer-facing knowledge base and improve onboarding processes
Mentor junior colleagues and consistently exceed KPIs focused on adoption and retention

Requirements

Location: Hybrid with expectation to be in office minimum twice per week in specified cities
English: B2 level or higher required
Strong customer obsession and communication skills
Comfort facilitating live sessions via Zoom
Proactive mindset with ability to troubleshoot and deliver exceptional client experience
Interest in improving skills using AI technologies

Nice to have

Understanding of legal industry and legal professionals’ needs
Experience with Salesforce or other SaaS tools
Experience working with API-driven applications
Startup environment experience
Bachelor’s degree or equivalent experience

Culture & Benefits

Competitive salary with top-tier health, dental, and vision insurance
Flexible time off policy with encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Recognition program for employee milestones
Hybrid work environment with local office presence expected