TL;DR

Principal Customer Success Manager: Manage strategic enterprise customer relationships and drive adoption of an AI-native employee experience platform with an accent on internal communications strategy and customer retention. Focus on guiding large organizations through change, coaching communication leaders, and ensuring long-term customer success.

Location: Hybrid role based in New York with core in-office days Tuesday–Thursday

Salary: $140,000 - $160,000 per year

Company

%hirify_global% is a unicorn company providing an AI-native Employee Experience Platform that transforms workplace communication for over 2,000 customers worldwide.

What you will do

Strategically manage a portfolio of large enterprise customers with long-term success plans aligned to their goals
Lead executive business reviews, strategic planning, and advisory conversations with internal communications leaders
Coach customer teams on editorial planning, content governance, and campaign execution
Drive onboarding, rollout, and adoption of the %hirify_global% platform to ensure early value and sustained engagement
Identify risks and collaborate cross-functionally to ensure customer success and timely subscription renewals
Support expansion opportunities and advocate for customer needs internally

Requirements

Must be located in or near New York with ability to work hybrid in office at least 2 days per week
8–10+ years in Customer Success, Enterprise Consulting, or Strategic Account Management in SaaS or tech-enabled services
6+ years experience leading or advising on internal communications editorial strategy
Strong communication skills with ability to influence senior stakeholders and coach teams
Experience collaborating globally and managing complex change in large organizations
Familiarity with digital communications tools and metrics

Culture & Benefits

Competitive compensation including base salary and Long Term Incentive Plan (LTIP)
Flexible working time models with hybrid work and yearly flex work allowance
31 vacation days plus fully paid Fridays off in August
Monthly wellbeing allowance and comprehensive health plans including dental and vision
401(k) plan with company match and paid parental leave
Volunteer day off annually to support social projects