Junior Developer Support Specialist
#удаленка #junior
Company:Phantom
Salary: $22k - $31k estimated
🔹Responsibilities
-Frontline Developer Support: Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup
-Triage and Escalation: Capture and create crisp internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams
-Resolution: Diagnose root causes and identify solutions so developers building with Phantom can focus on serving their users with minimal delay
-Documentation: Create and maintain internal and external developer documentation that enables self-service for your team, external developers, and for AI training
-Tooling mastery: Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers to reduce time to resolution while maintaining quality
-Communication: Respond to developers with professionalism and warmth; be approachable, clear, and supportive in every interaction
-Risk and abuse awareness: Recognize suspicious patterns in API usage or on‑chain activity and escalate when appropriate

🔹Qualifications
-JS/TS across platforms: web and mobile experience (React Native, iOS, or Android)
-Web3 fundamentals: wallets, signing, RPCs, transactions, explorers, Solana programming model
-Frontend debugging: browser devtools and network traces
-AI tooling literacy: experience with LLMs for support, prompt engineering, and RAG. Comfortable using Cursor and Copilot.
Contact: %contact_placeholder%

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