TL;DR

Tier 1 Customer Support Analyst: Provide support and troubleshoot issues for web and mobile healthcare applications with an accent on customer communication and technical problem solving. Focus on handling inquiries across multiple channels, understanding healthcare software, and collaborating with teams to ensure issue resolution.

Location: Onsite in Atlanta, Georgia, United States

Company

Ingenious Med is a leading provider of healthcare IT solutions, empowering physicians and healthcare organizations to deliver high-quality patient care.

What you will do

Address customer inquiries via phone, email, SMS, chat, and tickets.
Troubleshoot and resolve issues on web and mobile healthcare platforms.
Assist clients with revenue reconciliation processes within the software.
Document customer interactions accurately and follow up to ensure resolution.
Develop understanding of API and web services technologies.
Participate in after-hours and weekend on-call rotations.

Requirements

Location: Must be onsite in Atlanta, Georgia, United States
Bachelor's degree in Healthcare Informatics, Health Information Management, or IT, or relevant experience.
Experience or internship in technical customer service or application support is a plus.
Strong verbal and written communication skills in English.
Ability to multitask, prioritize, and solve problems effectively.

Culture & Benefits

3 weeks' vacation and 5 personal days.
Comprehensive medical, dental, and vision benefits from day one.
Employee stock ownership and 401k matching programs.
Remote work is not available for this role.