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7 месяцев назад

Service Design Lead

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
India
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Service Design Lead: Leading service design initiatives to enhance customer experiences with an accent on strategic thinking and human-centric design. Focus on collaborating with cross-functional teams to drive innovation and excellence in service delivery.

Company

hirify.global is a Human Experience Company powered by Infosys, focused on transforming businesses through integrated campaigns and next-generation customer experiences.

What you will do

  • Lead global adoption programs and workshops for senior stakeholders.
  • Support cross-functional teams to deliver strategic and creative outputs.
  • Develop and execute service design strategies aligned with business objectives.
  • Draw insights from data to inform strategic deliverables.
  • Own and grow client relationships while inspiring innovative thinking.
  • Contribute to the development of service design practice tools and methodologies.

Requirements

  • Experience in senior Service Design or UX roles at leading digital agencies.
  • Strong portfolio demonstrating applied service design methodologies.
  • Excellent communication and stakeholder management skills.
  • Ability to thrive in fast-paced and ambiguous environments.
  • Proactive attitude and a desire to drive business forward.

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