TL;DR

Customer Support Engineer: Providing exceptional technical support and ensuring smooth customer deployments in cybersecurity with an accent on troubleshooting, customer communication, and collaboration with development teams. Focus on managing support requests, incident response, and maintaining 24/7 coverage including on-call weekend shifts.

Location: Cambridge Office, United Kingdom

Company

%hirify_global% is a global leader in AI for cybersecurity, protecting nearly 10,000 organizations with its proprietary AI security platform.

What you will do

Respond to support requests via the customer portal and explain software features.
Ensure customer deployments run smoothly and efficiently.
Act as liaison between customers and development teams for issue resolution.
Support customer-facing teams with technical deployment aspects.
Participate in on-call weekend shifts to maintain 24/7 support coverage.

Requirements

Location: Must be able to work onsite at Cambridge Office
IT background and troubleshooting knowledge preferred.
Strong customer service, communication, and teamwork skills.
Analytical thinking and ability to work under pressure.
Some understanding of networking and cybersecurity technologies is desirable.
Experience with support and incident response procedures is advantageous.

Culture & Benefits

23 days holiday plus public holidays, increasing to 25 days after 2 years.
Additional day off for birthday.
Private medical insurance covering employee and family.
Life insurance at 4 times base salary.
Salary sacrifice pension scheme and enhanced family leave.
Employee Assistance Program and cycle to work scheme.