TL;DR

NOC IT Specialist: Monitoring, maintaining, and troubleshooting critical IT systems and networks to ensure optimal performance and uptime with an accent on shift-based operations and incident management. Focus on system and network monitoring, performance optimization, and effective communication with cross-functional teams.

Company

What you will do

Continuously monitor IT infrastructure, applications, and networks using NOC tools.
Respond to and resolve technical incidents, coordinating with cross-functional teams.
Track and report on system and network performance metrics.
Perform basic troubleshooting of servers, networks, and applications.
Provide 24/7 coverage on a rotating shift schedule.
Update operational procedures and communicate effectively with stakeholders.

Requirements

1-3 years of experience in IT support, system administration, or network operations.
Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN).
Familiarity with monitoring tools (e.g., SolarWinds, PRTG).
Basic troubleshooting skills for servers and operating systems (Windows/Linux).
Willingness to adapt to a shift-based schedule, including nights and weekends.

Nice to have

Certifications such as CCNA, CompTIA Network+, or ITIL Foundation.
Experience with cloud platforms (AWS, Azure, GCP).
Understanding of security practices and tools.

Culture & Benefits

Competitive salary.
Comprehensive training and onboarding program.
Opportunities for career development and certification support.
A collaborative and supportive work environment.
Health, wellness, and retirement benefits.