TL;DR

Customer Service Representative (Fintech): Provide prompt and efficient support to customers via email, live chat, and phone, focusing on fintech products including forex and crypto. Focus on troubleshooting, cross-department collaboration, and improving customer experience through documentation and proactive initiatives.

Location: 100% remote, work from any location

Company

%hirify_global% is a global fintech product company delivering innovative software solutions for investment management and transactions worldwide since 2018.

What you will do

Respond promptly to customer queries via multiple channels including email, live chat, and phone.
Collaborate with various departments to resolve complex issues and escalate when necessary.
Conduct follow-ups to ensure customer concerns are fully addressed.
Document repetitive issues to support process improvements.
Create informational materials such as FAQs, user manuals, and tutorials.
Guide clients on additional products and services to enhance their experience.
Identify and implement initiatives to improve overall customer satisfaction.

Requirements

Excellent written and oral English skills.
1+ years of online customer support experience, preferably in fintech (forex/crypto).
Strong interpersonal and communication skills.
Ability to manage stressful situations effectively.
Experience with customer service software, tools, and databases.

Culture & Benefits

100% remote work from any location.
Competitive salary based on experience with quarterly performance bonuses.
International and cross-functional team environment.
Medical insurance after probation period.
Additional sick leave every 6 months and birthday gifts.