TL;DR

Onboarding Specialist (Fintech): Manage the end-to-end onboarding process for new customers integrating with a payment platform with an accent on customer relationship building, compliance, and product training. Focus on delivering seamless onboarding experiences, collaborating across departments, and improving onboarding workflows.

Location: Limassol, Cyprus

Company

%hirify_global% is a company operating in the fintech domain, focusing on payment platforms.

What you will do

Manage the full onboarding journey for new clients, ensuring documentation and compliance requirements are met.
Build strong customer relationships and provide tailored guidance during onboarding.
Collaborate with Sales, Compliance, and Product teams to align onboarding processes.
Deliver product demos and training to help clients understand and use the platform effectively.
Continuously improve onboarding processes to enhance customer experience.
Maintain detailed records and report onboarding metrics and feedback.

Requirements

Experience in customer success, client onboarding, or similar roles in fintech, payments, or SaaS.
Strong understanding of digital financial services and payment systems.
Excellent relationship-building and communication skills with a customer-centric approach.
Ability to manage multiple clients and prioritize tasks in a fast-paced environment.
Highly organized with attention to detail and proactive client success focus.
Location: Must be based in or able to work from Limassol, Cyprus

Nice to have

Experience in fintech or payments industry.
Familiarity with payment gateways, transaction processing, and onboarding systems.
Experience working with global customers and cross-functional teams.
Knowledge of compliance frameworks such as PCI-DSS and GDPR.