Customer Service Specialist (Remote)

Формат работы

remote (только USA)

Тип работы

fulltime

Грейд

junior

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Service Specialist (Remote): Delivering top-tier support across email and social media channels with an accent on bilingual communication and community engagement. Focus on resolving customer issues efficiently and maintaining a positive brand presence.

Location: Fully remote within Delaware, USA

Company

hirify.global enables jobseekers to land better jobs faster through digitized career coaching.

What you will do

Respond to customer inquiries via email, primarily in English and Spanish
Monitor and engage with the community on social media platforms
Deliver timely and professional support to resolve customer concerns
Escalate complex cases to appropriate internal teams
Uphold brand voice and community guidelines in public interactions
Contribute to a positive customer experience

Requirements

Fluent in English and Spanish with excellent written communication
1–2+ years of experience in customer support or community management
Strong customer-first mindset and problem-solving skills
Experience with Zendesk or similar platforms
Familiarity with Sprinklr or other community management tools

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