TL;DR

Technical Customer Success Manager: Leading adoption and implementation of the Armis platform for platinum-level customers with an accent on technical delivery, platform configuration, and aligning solutions to customer security goals. Focus on building trusted relationships, coordinating cross-functional teams, and ensuring value realization through technical expertise and customer advocacy.

Location: Fully remote within North America

Salary: $139,000 - $188,000 per year

Company

Armis is a cybersecurity company specializing in cyber exposure management, protecting critical assets from ground to cloud for Fortune 100-500 companies and government entities.

What you will do

Lead adoption and implementation plans for platinum-level customers to ensure value realization from the Armis platform.
Understand customer use cases and recommend improvements to security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as customer advocate coordinating across internal teams to meet customer objectives.
Ensure deployment and configuration align with business use cases and schedules.
Stay current on third-party integrations and their interaction with Armis in customer environments.

Requirements

Location: Must be based in North America
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
2+ years in Customer Success Manager or related technical customer-facing role.
5+ years in network engineering, architecture, support, or design.
Strong communication and presentation skills for technical and executive audiences.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Nice to have

Knowledge of healthcare/ICT devices and applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages, preferably Python.
Ability to travel up to 20–25% per quarter.

Culture & Benefits

Fully remote work within North America.
Collaborative team environment focused on customer success.
Competitive salary with additional compensation and benefits.