TL;DR

Healthcare Network Technical Customer Success Manager: Lead adoption and deployment of a cybersecurity platform across healthcare networks with an accent on secure connectivity, device visibility, and compliance with healthcare regulations. Focus on designing secure network segmentation, guiding integration efforts, and translating technical findings into executive outcomes.

Location: Hybrid in Austin TX, Dallas TX, Boston MA, Arlington VA, or Houston TX

Salary: $130,000–$165,000

Company

%hirify_global% is a leading agentless, enterprise-class device security platform protecting organizations from cyberthreats posed by unmanaged and IoT devices, trusted by Fortune 1000 companies and headquartered in California.

What you will do

Lead adoption and deployment of the Armis platform across healthcare networks ensuring visibility into IoMT and IT/OT assets.
Map clinical workflows to security architecture aligning with healthcare compliance frameworks such as HIPAA, HITECH, and NIST.
Collaborate with biomedical engineering, IT, and security teams to design secure network segmentation and device communication policies.
Serve as technical liaison between customer engineering teams and Armis stakeholders across Product, Support, Sales, and Engineering.
Guide integration efforts with WLC, CMMS, NAC, Firewalls, and ITSM tools like ServiceNow and Cisco ISE.
Conduct health assessments and configuration reviews to ensure optimal performance and risk scoring.

Requirements

Location: Must be based in or near Austin TX, Dallas TX, Boston MA, Arlington VA, or Houston TX.
Bachelor’s degree in Computer Science, Information Systems, Biomedical Engineering, or equivalent experience.
5+ years hands-on experience in network engineering, architecture, or security operations within healthcare systems.
3+ years in customer-facing roles such as Customer Success or Technical Account Management.
Deep knowledge of network protocols (TCP/IP, SNMP, HL7, DICOM, MQTT) related to biomedical and IoT devices.
Proven experience with network discovery, segmentation, and vulnerability remediation tools.
Excellent communication skills to engage technical teams and healthcare executives.
Ability to travel up to 20–25% quarterly for on-site workshops and reviews.

Nice to have

Experience securing medical and IoMT ecosystems in hospitals or life-science organizations.
Familiarity with healthcare network manufacturers and clinical device vendors.
Certifications such as HCISSP, CISSP, CCNP, CEH, or Healthcare Security certifications.
Experience with scripting or automation (Python preferred) for network or asset management.
Understanding of regulatory compliance frameworks including HIPAA, HITECH, ISO 80001, and NIST CSF.
Working knowledge of MDS2 documentation for medical-device security controls.

Culture & Benefits

Hybrid work environment with multiple US locations.
Competitive salary range with additional compensation and benefits.
Opportunity to work with a leading cybersecurity platform in healthcare.
Travel opportunities for customer engagement and architecture reviews.