TL;DR

Technical Customer Success Manager (Cybersecurity SaaS): Manage customer portfolios and drive adoption of the Armis platform with an accent on technical delivery, customer advocacy, and aligning solutions to CISO goals. Focus on guiding implementation, maximizing customer satisfaction, and collaborating cross-functionally to ensure value realization.

Location: Romania, Hybrid (3 days onsite, 2 days remote)

Company

Armis is a cybersecurity company specializing in cyber exposure management and real-time risk protection for critical assets across organizations worldwide.

What you will do

Manage up to 40 customer accounts throughout their lifecycle, ensuring health and retention.
Build strong relationships transitioning customers from PreSales to PostSales phases.
Guide customers through implementation and adoption of the Armis platform.
Collaborate with internal teams including Product, Engineering, Sales, and Executive leadership.
Track account health and risks using Gainsight and report internally and externally.
Maintain technical knowledge and provide subject matter expertise on the Armis platform.

Requirements

Location: Must be based in Romania with hybrid work (3 days onsite, 2 days remote).
English: Fluent to support EMEA accounts, additional languages (Hebrew, Italian, French, German, or Spanish) are a plus.
5+ years in customer-facing roles such as Customer Success, systems engineering, or client management.
2+ years experience in Security or Networking or a degree in System Security.
Strong technical, problem-solving, and project management skills.

Nice to have

Experience as a CSM or Technical Account Manager in Cybersecurity SaaS.
Experience in verticals like Healthcare, Automotive, or Retail.
Experience implementing security programs or networking solutions in enterprise organizations.

Culture & Benefits

Hybrid work model with partial remote flexibility.
Opportunity to work with Fortune 100-500 companies and government entities.
Collaborative environment with cross-functional teams.