TL;DR

Technical Support Engineer (Cybersecurity): Provide second-level technical support for EMEA and APJ customers, resolving complex security issues and ensuring effective use of Armis products with an accent on network and application security. Focus on troubleshooting, customer case ownership, and cross-team collaboration to enhance customer experience and product deployment.

Location: Fully remote, based in Australia

Company

Armis is a cybersecurity company specializing in cyber exposure management and real-time risk monitoring, serving Fortune 100-500 companies and government entities worldwide.

What you will do

Provide Tier 2 technical support focusing on EMEA and APJ customers.
Take ownership of customer cases and troubleshoot complex technical issues.
Collaborate with Operations, R&D, Product, and Customer Success teams for seamless onboarding and deployment.
Support customers in maximizing product usage and resolving security challenges.
Lead or participate in cross-team projects to impact company-wide initiatives.

Requirements

Must have at least 3 years of experience in a similar technical support role.
Technical expertise in Linux-based products and L2/L3 networking.
Experience in cybersecurity, especially network or application security.
Ability to compose SQL queries and work with databases.
Preferred experience with Docker, Kubernetes, scripting (Bash, Python), and cloud computing concepts.
Excellent communication and problem-solving skills for customer interaction.