TL;DR

Team Lead (Customer Success): Leading a high-performing Customer Success team to ensure customers maximize the value of the Armis platform with an accent on hands-on technical delivery and people leadership. Focus on managing strategic accounts, driving adoption, and solving complex technical challenges.

Location: Fully remote (France)

Company

Armis is a cyber exposure management and security company that protects organizations' attack surfaces and manages cyber risk exposure in real time.

What you will do

Lead and mentor a high-performing Customer Success team.
Provide technical expertise and escalation support for the Armis platform.
Manage a portfolio of strategic accounts and drive customer adoption.
Collaborate with Product, Engineering, Sales, and Support teams.
Monitor team performance and streamline operational processes.
Report on customer health and opportunities to leadership.

Requirements

6+ years in Customer Success or a similar technical post-sales role.
2+ years of experience leading or mentoring technical teams.
Strong background in networking, systems integration, or cybersecurity.
Fluent in English and French.
Willingness to travel regionally (up to 25%).

Nice to have

Hands-on deployment or professional services experience.
Industry certifications (CISSP, Security+, CEH).
Knowledge of IoT, OT, or healthcare environments.