TL;DR

Fraud & Customer Risk Insights Group Lead: Leading a technical team to tackle complex payment fraud and customer risk challenges including debit card, P2P, and cryptocurrency transactions with an accent on fraud detection, prevention, and customer risk insights. Focus on designing scalable methods to combat organized fraud, analyzing dynamic fraud schemes, and collaborating cross-functionally to generate actionable insights.

Location: Remote from countries where Cash App operates, primarily United States

Salary: $123,400–$223,100 USD depending on location and experience

Company

%hirify_global% builds technology to increase access to the global economy through brands like Cash App, Square, Afterpay, and others, focusing on financial services and commerce accessibility.

What you will do

Lead, mentor, and develop a team of Team Leaders and Individual Contributors ensuring high performance and collaboration
Act as a trusted advisor guiding teams and departments on company objectives and key results
Develop and execute strategies to detect organized fraud and generate insights on customer complaints
Collaborate cross-functionally with Legal, Product, Compliance, Operations, and Machine Learning teams
Analyze complex fraud patterns and customer risk drivers to inform prevention and mitigation initiatives
Set performance expectations and align team goals with organizational objectives

Requirements

Minimum 8 years experience in fraud prevention and risk management
Proven expertise in payment platform fraud detection including disputes, complaints, and cryptocurrency fraud
Experience with machine learning models and data-driven fraud detection approaches
Strong SQL skills and ability to guide technical teams using data insights
Experience managing and mentoring technical teams including Team Leads and Individual Contributors
Strong analytical skills and ability to translate complex data into actionable business insights

Nice to have

Advanced degree in mathematics, business management, statistics, or related fields
Experience with data visualization tools such as Tableau, Mode, Looker, and Google suite

Culture & Benefits

Remote work with flexibility across multiple locations where Cash App operates
Medical insurance, flexible time off, and retirement savings plans
Inclusive and fair hiring process with accommodations for disabled applicants
Focus on innovation, collaboration, and impact in a distributed team environment
Market-based pay with location-adjusted salary zones in the US