TL;DR

Senior Revenue Enablement Manager (Customer Success): Own strategy and execution of enablement programs for Customer Success, Support, and Services teams to accelerate adoption, retention, and customer experience with an accent on cross-functional alignment, process optimization, and AI-driven tools. Focus on designing and embedding scalable enablement programs, influencing senior leadership, and driving measurable revenue impact.

Location: New York, USA

Salary: $160,000–$200,000

Company

%hirify_global% is an AI video communications platform simplifying video production for large organizations, trusted by leading global brands and recognized as a fast-growing European unicorn.

What you will do

Partner with senior leaders across CRO, CS, Support, RevOps, Product, and PMM to align enablement with GTM and customer priorities.
Build and execute global post-sales enablement strategies focused on customer outcomes and retention.
Develop training, onboarding, and skill development programs for post-sales teams.
Shadow customer interactions to identify gaps and optimize processes and workflows.
Drive adoption of enablement tools and integrate AI and automation to improve efficiency.
Analyze performance data to refine enablement programs and increase team effectiveness.

Requirements

Location: Must be based in New York, USA
7–10 years experience in post-sales enablement, Customer Success, Support, or related fields.
Proven ability to implement customer success methodologies and scale programs globally.
Strong skills in training, onboarding, process optimization, and enablement platforms like Salesforce.
Experience influencing senior leadership and driving cross-functional alignment.
Comfort working in fast-paced, high-growth environments and building programs from scratch.