TL;DR

Customer Experience Representative: Deliver and maximize outcomes for customers and vendors using the Xvantage platform with an accent on customer engagement, sales support, and solution enablement. Focus on driving platform utilization, collaborating with sales teams, and providing technical expertise to foster strong customer relationships.

Location: Williamsville, NY, United States

Salary: $47,300 - $75,700 per year

Company

%hirify_global% is a leading global technology company enabling IT sales channels with diverse solutions and digital platforms.

What you will do

Drive insights and increase usage of the Xvantage platform for reseller partners and vendors.
Develop deep knowledge of products and services to enable sales and build full solutions.
Collaborate with sales teams to identify customer needs and support pre-sales activities.
Engage proactively with customers to provide personalized recommendations and build relationships.
Work closely with vendors to stay updated on products, promotions, and marketing campaigns.

Requirements

Location: Must be based in the United States
Typically requires a four-year college degree or equivalent experience and 2 years functional experience.
Experience in sales or solutions roles within the technology industry preferred.
Strong communication, presentation skills, and customer-centric mindset.
Ability to collaborate with cross-functional teams and adapt to a fast-paced environment.
Must pass a drug test and pre-employment background check.

Culture & Benefits

Access to healthcare benefits, paid time off, parental leave, and 401(k) plan with company match.
Short-term and long-term disability coverage and basic life insurance.
Wellbeing benefits and merit increases, bonuses, and sales incentives based on performance.