TL;DR

Account Specialist Activation (Sales): Manage and support a large portfolio of transactional SaaS customers, driving product adoption and customer satisfaction with an accent on customer relationship building, pipeline management, and sales presentations. Focus on proactively engaging clients, identifying upsell opportunities, and collaborating cross-functionally to enhance customer experience and business growth.

Location: Remote within the United States and Canada

Salary: $63,000–$85,000 USD annually (US roles), $57,000–$77,000 CAD annually (Canada roles), commission-eligible

Company

%hirify_global% builds market-leading enterprise password management and Extended Access Management cybersecurity solutions trusted by over 180,000 businesses worldwide, focusing on secure digital identity and productivity.

What you will do

Manage a large portfolio of clients, supporting deployment and adoption of %hirify_global% seats.
Drive relevant messaging and respond to customer needs to encourage deeper product usage.
Foster client relationships and leverage internal experts to resolve issues timely.
Proactively assess customer experience and identify upsell opportunities.
Collaborate with internal teams to address client needs and share feedback.
Monitor sales metrics and utilize Salesforce for activity tracking and reporting.

Requirements

Must be based in the United States or Canada with remote work from home country.
1+ years experience in sales, account management, or customer success, preferably in SaaS.
Strong communication skills and ability to manage high volume inbound inquiries.
Proven ability to manage sales pipeline and meet sales targets.
Experience with Salesforce or similar CRM tools preferred.
Ability to thrive in a fast-paced, changing environment.

Nice to have

Experience with %hirify_global% or other password managers.
Experience with Gainsight or related tools.

Culture & Benefits

Remote-first work environment with occasional travel for meetings and events.
Comprehensive health, dental, and retirement benefits including 401k and RRSP matching.
Generous paid time off and parental leave top-up programs.
Equity grants and incentive programs.
Collaborative culture valuing transparency, feedback, and continuous learning.
Commitment to leveraging AI and machine learning technologies.

Hiring process

In-person onboarding in Toronto for go-to-market roles.
Background check including employment, education, and criminal verification.
Option to opt out of AI/ML-based application screening.