Enterprise Technical Customer Success Manager

TL;DR

Enterprise Technical Customer Success Manager (SaaS): Manage and grow enterprise customer relationships by providing expert technical guidance and driving product adoption with an accent on customer retention, revenue growth, and technical communication. Focus on aligning customer business needs with product solutions, proactive support, and data-driven engagement strategies.

Location: United States

Company

hirify.global is a product company specializing in SaaS solutions for image, video, and asset management.

What you will do

• Serve as the primary technical contact and trusted advisor for enterprise customers.
• Provide expert guidance on leveraging hirify.global’s image, video, and asset solutions.
• Maintain strong customer relationships through proactive communication and support.
• Identify expansion and upsell opportunities in collaboration with sales.
• Drive product adoption by monitoring usage trends and deploying automated interventions.
• Track customer health and execute risk mitigation strategies.
• Represent the customer’s voice internally to influence product and sales strategies.

Requirements

• Location: Must be based in the United States
• 3+ years experience as an Enterprise Customer Success Manager in SaaS.
• Proven track record of customer retention and revenue growth.
• Experience with technical SaaS products, APIs, and cloud technologies.
• Excellent communication and organizational skills.
• Data-driven approach to customer engagement and portfolio management.