Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Building and maintaining strong customer relationships while driving product adoption through onboarding, upselling, and cross-selling. Focus on analyzing product usage data to improve customer success and reduce churn.

Location: Berlin, Germany

Company

hirify.global automates IT management to deliver visibility, security, and control over endpoints for over 30,000 customers.

What you will do

• Establish connections with key partners and act as their Trusted Advisor.
• Analyze product usage data to enhance adoption and reduce churn.
• Document activities and forecast opportunities using Salesforce.
• Identify and develop cross-sell and upsell opportunities.
• Collaborate with multiple teams to ensure customer success.

Requirements

• Fluency in Norwegian and English.
• Exceptional consultative and communication skills.
• Experience in account management, preferably in SaaS/cloud.
• Strong analytical mindset with a customer-focused approach.
• High levels of organization and ability to manage a strategic portfolio.