🚀 Middle / Middle+ Product Analyst в Plata, Collection Ops Team

Plata — мексиканский финтех-стартап, специализирующийся на потребительском кредитовании и цифровых банковских услугах. Компания была основана в апреле 2023 года бывшими топ-менеджерами российского Тинькофф Банка.

Задачи:

This is a crucial, high-impact role focused on optimizing recovery processes, designing agent motivation schemes, and mitigating fraud and risk within the bank's debt management operations.

- Design, analyze, and optimize incentive schemes and motivation models for collection agents. Take ownership of key metrics related to agent efficiency, capacity, and supervisor performance.
- Conduct research to evaluate the effectiveness of strategies, and identify opportunities for improvement.
- Develop metrics and analytical approaches to detect inefficiencies and poor practices in collection processes, highlighting areas for improvement and risk mitigation.
- Act as the validator of analytical conclusions and ensure data quality, providing accurate, compelling insights for the Collection Ops Team.
- Partner closely with the Risk team to generate ideas for reducing costs and improving collection efficiency through data-driven insights and analysis.

Требования:

- Proven experience in a similar role, with a strong analytical mindset and systematic thinking.
- Must be a driver who actively seeks out optimization opportunities, generates initiatives, and clearly pushes solutions to business owners and operations teams.
- Strong Technical/Mathematical Education (MSU, MIPT, HSE, etc.).
- Proficiency in SQL and Python (or R) for data automation, modeling, and deep-dive analysis.
- Strong knowledge of mathematical statistics and probability theory for robust A/B testing and risk model validation.
- Excellent communication skills and the ability to clearly defend analytical positions, especially when balancing risk and efficiency.
- A natural interest in fraud detection, risk modeling, and complex operational challenges.

Условия:

- Relocation support to our hub in Mexico with assistance for the employee and their family.

📎 Как откликнуться?

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Middle Product Analyst