TL;DR

Technical Support Engineer (Customer Support): Providing technical investigation and resolution of issues related to Aras Innovator PLM solutions with an accent on troubleshooting, customer communication, and SaaS application support. Focus on diagnosing complex technical problems, managing upgrade services, and collaborating with cross-functional teams.

Location: Tokyo, Japan (Hybrid with 3 days in-office required)

Company

%hirify_global% is a leader in product lifecycle management (PLM) and digital thread solutions, serving industries such as automotive, aerospace, and high-tech electronics.

What you will do

Identify, diagnose, and resolve technical problems related to Aras Innovator PLM products.
Manage upgrade services for customers and partners as a project manager.
Collaborate with cross-functional teams to resolve technical issues.
Communicate effectively with customers and partners to ensure their success.
Provide training and mentoring to new support team members.
Continuously learn and apply knowledge of products and problem-solving techniques.

Requirements

Location: Must be based in Tokyo with hybrid work (3 days in-office)
Bachelor's degree in a technical field and 3 to 5 years of relevant experience.
Strong analytical and troubleshooting skills for complex technical issues.
Business level fluency in both Japanese and English.
Experience with one or more: C#, JavaScript, SQL, web application development, SaaS support, application administration.
Ability to work well in a team and manage multiple priorities.