TL;DR

Customer Service Systems Engineer (AI): Designing and optimizing scalable systems for customer support operations with an accent on leveraging cutting-edge technology and AI. Focus on architecting user experiences and implementing automated processes within the customer service systems ecosystem.

Location: Hybrid (3 days in the office per week in San Francisco)

Salary: $288K + Offers Equity

Company

%hirify_global% is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

Architect and implement user experiences and automated processes within the customer service systems.
Design and develop technical solutions using Service Cloud and connected systems.
Serve as a technical advisor to stakeholders and cross-functional teams.
Ensure system reliability and performance through best practices.

Requirements

8+ years of experience in Service Cloud development with a focus on Apex, LWCs, and system integrations.
Strong project management and stakeholder communication abilities.
Proven track record of designing scalable solutions in fast-growing companies.
Salesforce certifications preferred.
Prior experience or familiarity in the AI industry.