Solutions Architect (AI)

TL;DR

Solutions Architect (AI): Own post-sales customer engagements and build scalable support solutions for a leading voice AI platform with an accent on technical problem solving, automation, and customer support infrastructure. Focus on designing systematic improvements, developing automation, and collaborating across teams to enhance customer experience and support strategy.

Location: Remote (US)

Salary: $140000–$200000

Company

hirify.global is a leading voice AI platform providing speech-to-text, text-to-speech, and speech-to-speech solutions with unmatched accuracy and scalability, serving over 400 enterprise customers globally.

What you will do

• Own complete post-sales customer engagements and provide direct technical guidance
• Lead resolution of complex technical support issues and serve as escalation point
• Design and implement automation and scalable support infrastructure improvements
• Analyze support patterns to identify product improvements and preventative measures
• Develop technical documentation and self-service resources for customers
• Collaborate with product and engineering teams to influence roadmap priorities

Requirements

• Must have 3+ years in technical support, solutions engineering, or similar customer-facing technical roles
• Strong software engineering background with experience in Python, JavaScript/TypeScript, Rust, C/C++ or similar
• Experience developing automation and improving technical processes
• Proven ability to troubleshoot complex production technical issues
• Excellent written and verbal communication skills
• Location: Must be based in the US or able to work remotely within US time zones

Nice to have

• Experience with speech recognition, NLP, or related AI technologies
• Knowledge of cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes)
• Experience with API-first products and developer tools
• Background in support automation techniques and tools

Culture & Benefits

• AI-first mindset with rapid pace and continuous learning
• Equity and bonus compensation offered
• Remote work within the US
• Inclusive and equal opportunity employer
• Supportive environment focused on collaboration and customer success